Frequently Asked Questions

Questions about Drip on your mind? Pick our brains and let’s get some of those Q’s cleared up with some answers.

General Questions

I’m just getting started, what resources do you have to help me get the most out of Drip?

Just joining? Drip has you covered. MyDrip is our hub for getting up and running. With docs, how-to guides, industry resources, and long-form video courses, you’ll learn about Drip and how to get the most out of its features in no time.

Still need a hand? All paying Drip customers have access to email support from 9 am to 5 pm CT, Monday through Friday. Drip customers on the $99/mo + plans have access to live chat support from 9 am to 5 pm CT, Monday through Friday.

What customer behavior does Drip track?

The magic to Drip is its ability to keep track of what your customers are up to so that you can understand them more than ever, then leverage that data in your marketing strategies. Drip gathers and organizes data such as pages people visit, items they order, order frequency, order value, emails opened, and more. With a full-color view of the customer’s journey from first visit to first purchase and beyond, you will be able to personalize and optimize your strategies across all you marketing channels.

Heads up! In order to track all the good stuff, Drip has to be able to identify the people on your site via your unique JavaScript snippet. Dig deeper into identifying the people popping by your store with Drip. Learn more here.

Support Topics

Does Drip integrate with other tools?

Drip’s roster of integrations spans everything from ecommerce platforms to landing page builders to Facebook and beyond. And with tools like Zapier, even more platforms can be connected than ever. To get an eyeful of everything Drip works with, check out our integrations here.

What ecommerce platforms does Drip work with?

Drip integrates directly with:

The Drip Shopper Activity API is also available for ecommerce platforms not listed above, including any custom-built stores.

Can I use Drip if I have a custom ecommerce platform?

You sure can! Drip’s Shopper Activity API is ready and waiting for your custom ecommerce store to take full advantage of every customer-loving feature.

How do I get ahold of Drip’s Customer Support team?

All paying Drip customers have access to email support from 9 am to 5 pm CT, Monday through Friday. Drip customers on the $99/mo + plans have access to live chat support from 9 am to 5 pm CT, Monday through Friday.

What are your Terms of Service? Can my company use Drip?

Not sure if your business obliges by Drip’s Terms of Service? See what’s cool (and not so cool) with us in Section 3 of our ToS. Read up on the official Drip Rules in our Terms of Service found here.

What is your payment or cancelation policy?

We dive into some big details about fees and payment in Section 7 of our ToS. Read up on all the nitty gritty right here. Remember, if you aren’t seeing the info you need in the ToS, it’s best to reach out to our Support team with your specific billing questions or concerns.

What data does Drip collect?

We’re all-in when it comes to privacy. For more information about the data Drip collects and the GDPR, see our Privacy Policy.